Return Policy

PLEASE NOTE: WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER, EXCEPT WHERE OTHERWISE REQUIRED BY APPLICABLE LAW.

Returns

Can I return my order?

Yes, absolutely!

At Sunday Lane, we want you to feel confident and happy with your purchase. If you're not completely satisfied with your order, you can request a return within 30 days of receiving your items.

To be eligible for a return, the following conditions must be met:

• Items must be returned with all original parts, accessories, and packaging, where applicable.

• Clothing must be unworn, unwashed, and in its original condition, with all original tags attached.

• Items must be free from damage caused by improper handling or use.

• For hygiene reasons, certain personal items may not be eligible for return unless required by applicable law.

• If an item arrives damaged, defective, or incorrect, please contact us as soon as possible with photographs of the issue.

• Return shipping costs are the responsibility of the customer for standard returns.

Once we receive your return, we aim to inspect and process it within 7 business days.

We reserve the right to refuse returns that do not meet these conditions, subject to applicable consumer protection laws.

How Can I Return My Order?

If your order meets the conditions above, please follow these steps to initiate your return.

Step 1: Contact Our Customer Support Team

Send an email to info@sundaylanestore.com with the following information:

• Your order number

• Reason for the return

• Photos of the product if it is damaged or defective

• Your full name

• Your shipping address

Step 2: Receive Return Instructions

Our customer support team will review your request and provide you with the correct return address and instructions.

Please do not send your return to the original sender's address. Returns must be sent to the address provided by our customer support team.

Step 3: Ship Your Return

All returns must be shipped using a carrier that provides a valid tracking number.

Please keep your proof of shipment and tracking information until your return has been received and processed.

Sunday Lane cannot guarantee reimbursement for return packages lost in transit without valid tracking information, except where otherwise required by law.

Step 4: Receive Your Refund

Once your return has been received and approved, we will process your refund to your original payment method.

Please note that your bank or payment provider may require additional time to make the funds available.

Order Cancellations

At Sunday Lane, we work with an automated order processing system to ensure that orders are prepared and shipped as efficiently as possible.

Because orders may enter processing shortly after being placed, we cannot guarantee that an order can be cancelled or modified once it has been submitted.

If you would like to cancel your order, please contact us immediately at info@sundaylanestore.com.

If your order has already been dispatched, you may request a return after receiving your items, in accordance with this policy.

Nothing in this section limits any cancellation rights provided by applicable consumer protection laws.

Right of Withdrawal and Consumer Rights

Sunday Lane offers a voluntary 30-day return period, subject to the conditions outlined in this policy.

Where applicable law provides additional cancellation, withdrawal, refund, or other consumer rights, those rights will continue to apply.

To request a return or exercise an applicable cancellation right, please contact us at info@sundaylanestore.com with your order details.

Goods in Transit

Some Sunday Lane products are shipped from our international fulfillment facilities in Asia. As a result, delivery times may vary depending on the destination, customs processing, and the shipping carrier.

If your order is already in transit, we may be unable to stop the shipment. In such cases, you can contact our customer support team to arrange a return after delivery.

This does not affect any statutory rights you may have regarding delayed or undelivered orders.

Refunds

Once your return has been received, inspected, and approved, we will process your refund without unnecessary delay.

Refunds will normally be issued using the same payment method used for the original purchase, unless otherwise agreed.

Original shipping costs are generally non-refundable for voluntary returns, except where required by applicable law.

For standard returns, customers are responsible for return shipping costs.

If you receive a defective, damaged, or incorrect item, please contact our team so we can review the issue and arrange an appropriate resolution in accordance with applicable law.

Important Return Shipping Information

ALL STANDARD RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE, EXCEPT WHERE OTHERWISE REQUIRED BY APPLICABLE LAW.

Please be aware that international return shipping costs may vary depending on your location, the size and weight of your parcel, and the shipping carrier you choose.

We strongly recommend contacting our customer support team before returning any items to ensure that you receive the correct return address and instructions.

Contact Us

If you have any questions about our Return Policy or need assistance with a return, please don't hesitate to contact us.

Sunday Lane

Email: info@sundaylanestore.com

Our team will be happy to assist you.